Payment Options

 Payment Options

To ensure the most efficient processing of your bill payments, we encourage you to enroll through the direct debit option (PDF), pay through the mail using the coupon and envelope provided, or use the pay online option directly on the city website. Mailing payment without the coupon or using an online banking service may result in a delay in payment processing and/or late fee assessment.

Online banking payments made by utility billing customers via their own banks website will be accepted on a conditional basis for non-delinquent accounts. Either the bill number or UB account number must be provided and customers must make payments for the exact amount of the bill, as partial payments cannot be processed.

Payments by Mail

The mailing address for water bill payments is as follows:
Department 181601
City of Sterling Heights - Water
P.O. Box 55000
Detroit, MI 48255-1816

Notice About Online Banking Payments

Online banking payments made by customers via their own banks' website vary in accuracy and the city has no control over the data transmitted; therefore a series of data filters must be used to ensure the highest level of precision in processing the files. As a result, rejections may occur for payments failing to fall within certain expected payment parameters, which may result in the application of a late fee assessment.