Payment Options

Bill payments can be made in one of four ways:

1.) Through the direct debit option (PDF)
2.) Online through the city website
3.) Through Budget Billing enrollment
4.) Through the mail using the coupon and envelope provided

The mailing address for water bill payments is as follows:

Department 181601
City of Sterling Heights - Water
P.O. Box 55000
Detroit, MI 48255-1816

Mailing payment without the coupon or using an online banking service may result in a delay in payment processing and/or late fee assessment.

Drop Box at City Hall



Treasury installed a payment drop box in the circle drive at the Utica Road entrance to City Hall, which allows for secure and convenient payments during the day and after hours.
Drop Box at City Hall

Notice About Online Banking Payments


Online banking payments made by utility billing customers via their own banks website will be accepted on a conditional basis for non-delinquent accounts. Either the bill number or UB account number must be provided and customers must make payments for the exact amount of the bill, as partial payments cannot be processed.

Online banking payments made by customers via their own banks' website vary in accuracy and the city has no control over the data transmitted; therefore a series of data filters must be used to ensure the highest level of precision in processing the files. As a result, rejections may occur for payments failing to fall within certain expected payment parameters, which may result in the application of a late fee assessment.